Shipping Guidelines

The DJL Advantage | Digital Video Recorders | Medical Video Equipment | Video Projectors | Refurbished Equipment | Unrepaired Equipment | Maintenance Tips | Equipment Repair Form | Image Enhancement | Shipping Guidelines

How to send your equipment in for repair:

No return authorization is needed

Include a specific and complete description of complaint

Provide company name, contact person, phone/fax and shipping address (inside the box).  Use optional Equipment Repair Form for each item

If you require urgent service, indicate this on your packing slip enclosed with unit.  Every effort will be made to expedite your repair

All shipments will be COD or credit card until you are approved for credit

All equipment will be shipped UPS Ground unless otherwise indicated

Put the equipment in a plastic bag to prevent contamination from the packing material


Please use a strong, properly sized box to protect your equipment

Your shipping box must have 3 inches clearance on each side of the equipment for packing material to protect it

We recommend that you insure your equipment against loss or damage

Remember to enclose complaint details & contact information

Ship to: djl Video, 2907 Pacific Avenue, Greensboro, NC  27406
Tel. 336.274.6767